Objective

The Gold Key Service (GKS) provides U.S. firms with prescreened appointments with potential overseas agents, distributors, sales representatives and strategic business partners to U.S. firms.

Deliverables

• Prior to placing the order, the Commercial Service trade specialist will contact the U.S. Commercial Office in Yemen to notify them of the request and obtain confirmation that they are able to support the client’s request.
• The customer will receive four to six appointments with prescreened sales representatives and partners. If we cannot meet this target goal, then we will let the customer know and provide an explanation why.
• The customer will receive background and contact information on each potential partner, such as the size of the company, the number of years the company has been in business, its product or service lines, and after- sales services.
• The Commercial Office Specialist will provide customized market research and an industry briefing in advance of business meetings.
• A mid-term report will be provided to the client for review to ensure that we are meeting the customer’s expectations.
• Typically, additional services such as transportation, translation, travel logistics, and others are available for an additional fee.
• The customer will receive a debriefing with the Commercial Office Specialist to discuss results of meetings, and assistance in developing appropriate follow-up strategies.
• Standard delivery time requires four to six weeks from receipt of payment and product literature, and an expedited service may be available for an additional fee.

If there is a delay of the report for unforeseen reasons, the Commercial Specialist will contact the customer to discuss a new delivery date.

Price

The customer can place the order for a GKS service through a United States Trade Representative (USTR) outside Yemen. The fee for a GKS report is USD 685 for the first day and USD 320 for any additional day. The U.S. Commercial Office in Yemen will proceed with the GKS report once the payment is confirmed by a USTR and the product literature and supporting materials are received by the Commercial Office in Yemen.

Commercial Office Responsibilities

• Serve as the customer’s primary point of contact and respond in a timely manner to all the customer’s inquiries to ensure that he has a complete understanding of the customer’s expectations. The customer will be offered all available delivery options – via email, fax, or courier.
• The Commercial Office Specialist will send the customer with a mid-term report to ensure that they are meeting the customer’s expectations.
• The Commercial Office Specialist will follow-up with the customer to ensure satisfaction with the GKS meetings, focusing on its relevance, timeliness, and accuracy.

Making the Most of Your GKS

Customer satisfaction is of the utmost importance to us and we want to make sure we are meeting customer expectations and addressing any concerns. In order for us to do this and deliver a quality GKS, we ask that you:

• Complete the attached GKS questionnaire by clearly outlining your exporting objectives and ideal partner.
• Transmit product literature and supporting materials to the relevant overseas Commercial Service offices via an email, a web site address, courier, or Overnight Express mail.
• Communicate product intricacies (if any) to the domestic Commercial Service trade specialists and pay for the service at the time of order (i.e. before Commercial Service work begins).
• Regularly communicate with your domestic Commercial Service trade
• Provide timely responses to email and/or other queries from the domestic or overseas specialists working on the GKS;
• Ask questions at any point, especially regarding problems or concerns.
• Complete a quality assurance survey that will be sent approximately two weeks after the completion of the GKS.

For more information please contact us.