Company Fact Sheet
Headquarters: 1900 S. State College Blvd., Suite 200
Anaheim, California 92602 USA
http://www.newhorizons.com
Founded: 1982
Number of Locations: 256
Company-Owned Locations: 25
North America Franchises: 115
International Franchises 116
Number of Countries: 54
Number of Employees: 4,200 - Network-wide
2003 Revenues: $393 million – Network-wide
Company Profile
Founded in 1982 and headquartered in Anaheim, California, New Horizons Computer Learning Centers was named the world's largest independent computer training company by IDC in 2003. The company is both an operator and franchisor of Computer, Language, and Business Skills training centers that offer a broad range of technical training, desktop application, English language, and business skills courses for all levels of users in multiple delivery methods and formats. New Horizons provides approximately three million student days of instruction annually. With locations around the globe, New Horizons sets the pace for innovative training programs that meet the changing needs of the industry.
Using a proven sales system and a dynamic sales force of over 1,700 individuals and with 2,000 qualified instructors in over 1,900 classrooms, New Horizons offers more courses, at more times, in more delivery methods than any other training company.
Integrated Learning
New Horizons is the leading training company in the world with the powerful ability to deliver training through a combination of delivery methods that includes enriching, high-quality resources whether in a traditional classroom or over the Internet.
New Horizons Integrated Learning® is a blended approach to training that offers classroom instruction with eLearning and a wide range of products and services to assess, reinforce, support and validate the transfer of knowledge and skills to ensure success for the individual and organization.
The New Horizons Integrated Learning® model is a comprehensive approach to training that guides each learner through all stages of their learning process. Each component in the model represents a portion of the student’s complete learning needs. The end result is a more fulfilling experience for the student, which translates into a greater return on investment for the individual and the corporation.
Enabling our Integrated Learning solutions is the New Horizons Integrated Learning Manager and our English language Teacher Management System.. These can be described as hosted, Web-based platforms that support the global delivery and management of online and classroom learning through a single point of access. This solution offers advanced tracking and reporting capabilities that allow both businesses and individuals to monitor learning progress and activity.
Multiple Delivery Methods
New Horizons Computer Learning Centers provides customer-focused training choices in multiple formats and delivery methods, offering businesses and individuals top-quality training that is tailored to meet their specific needs. New Horizons fully integrated learning solutions include Classroom Learning, Mentored Learning, Online LIVE Learning – our "classrooms on the Web", and self-paced Online ANYTIME Learning, supported with the tools and resources essential to an enhanced learning experience. As a result, customers have the freedom to choose their own personalized training program from a variety of training products and services that best suits their individual learning style and needs.
Classroom Learning
New Horizons Classroom Learning(TM) is delivered by certified instructors in a comfortable classroom environment enriched by online resources. New Horizons instructors are constantly re-tested and evaluated by every student in their classes to ensure quality of training and delivery of content. To remain on staff, instructors must maintain a 92 percent or higher overall approval rating.
New Horizons continues to solidify its leadership position in instructor-led training by developing and delivering quality instruction for the largest training segments: desktop applications, technical, English language, and business skills training. New Horizons integrates eLearning components into the classroom environment, including a Web-based version of the course for post-class reinforcement, eCourseware, online archives and hands-on lab experience.
Flexible schedules for open enrollment, onsite training, plus private, evening, and weekend classes give customers more options to tailor their Classroom Learning needs.
Mentored Learning
Unlike traditional Classroom Learning, Mentored Learning students train at the pace they are most comfortable, using a comprehensive approach to reinforce learning. When students arrive at their center of choice, they are given a pre-assessment. Full evaluations of each student’s skill set will be made to determine the actual starting point and training path required.
Mentored Learning is a proven process that features one-on-one instructor coaching, multimedia ILT courses, and authorized vendor courseware to ensure proper skill development. With Mentored Learning students have their own networked environments, which enable instructors to manage hands-on lab exercises that mirror the professional environment.
After each course, a post-assessment is completed to help gauge knowledge transfer, return on investment and productivity enhancements. Students who have mastered the content will have the opportunity to move on to the next course — even on the same day. New Horizons® can offer On Line access to your Courses and Virtual Labs to compliment your Integrated Learning Solution.
Online LIVE Learning
New Horizons Online LIVE Learning(TM) is synchronous, interactive “classrooms on the Web,” featuring live, instructor-led training over the Internet with voice-over-IP technology. With Online LIVE Learning, students experience the benefits of an instructor-led classroom linked with the convenience of the Internet, without leaving their workplace or home. Live demonstrations provide the look and feel of an actual classroom while full audio enables real-time interaction.
Similar to New Horizons Classroom Learning(TM), students receive high-quality courseware in addition to Web-based Online ANYTIME Learning access for further practice while back on the job. To reinforce learning, hands-on labs are specifically adapted for online use. Course sessions are recorded and archived for those who miss a class or wish to review information.
Online ANYTIME Learning
New Horizons Online ANYTIME Learning(TM) is asynchronous, self-paced training for students who prefer a more independent learning method. Students can choose from hundreds of courses covering the same subjects as in Classroom Learning, from high-level technical training to basic desktop applications, English Language, and business skills. Plus, the online courses are completely searchable so if students want to learn a specific skill, they can pinpoint the exact part of the course to view. The online learning experience includes access to a complete online library of reference books, a student community for course-specific support around the clock, and prescriptive pre-and post-class assessments. User-friendly training administration features through the Learning Management System (LMS) allow users to track progress and report results for the learner and organization.
Training Solutions
Technical Training and Certification Programs
In addition to being the world’s largest training provider, New Horizons holds the designation of largest network for many of our technical and certification vendor partner programs. New Horizons is the largest network of:
- Microsoft Certified Partner for Learning Solutions (CPLSs),
- Microsoft Gold Certified Partner for Learning Solutions
- Security Certified Professional (SCP) Authorized Training Partners (ATP)'s
- Convergence Technologies Professional (CTP) ATP's
- Citrix Authorized Learning Centers (CALC)
- HIPAA Academy Training Partners
- Authorized Prometric Testing Centers (APTC)
- Authorized VUE Testing Centers
Furthermore, New Horizons is the world’s largest provider of CompTIA certification training.
Certifications
A few of the more popular computer certification training tracks include:
- Microsoft: Microsoft Certified Professional (MCP), Microsoft Certified Professional + Internet (MCP + Internet), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Engineer + Internet (MCSE + Internet), Microsoft Certified Solution Developer (MCSD), Microsoft Certified Trainer (MCT), and Microsoft Certified Systems Administrator (MCSA).
- Internet Professional: Master CIW Designer, Master CIW Web Site Manager, and Master CIW Administrator.
- CompTIA A+ and Network+: New Horizons is recognized as the industry leader in providing A+ and Network+ certification training to IT professionals.
- Information Security: CompTIA Security+, Security Certified Network Professional (SCNP) and Security Certified Network Architect (SCNA).
- Cisco: Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
- Novell: Certified Novell Administrator (CNA), Certified Novell Engineer (CNE), Master Certified Novell Engineer (Master CNE), and Certified Internet Professional (CIP).
- Convergence Technology: TIA's Convergence Technologies Professional (CTP) certification
- Project Management: CompTIA IT Project+
Application Training
New Horizons offers more than 430 desktop application courses for word processing, databases, graphics programs, desktop presentation and publishing, operating systems, and more. Courses are offered at multiple skill levels (Level 1, Level 2, Level 3), with curriculum that provides practical knowledge in weekday, evening or weekend classes.
Club Memberships
A New Horizons Club Membership allows customers to take a variety of courses for one low price. Club Memberships offer a large selection of classes for either a six-month or one-year period. Members can take a few courses, every course, or even repeat a course, during the membership period. As an added bonus, most course titles include a six-month subscription to New Horizons Online ANYTIME(TM) Web-based training.
English Language
A total of 18 courses within six levels make up the New Horizons English Language Program which is delivered through a blending of online and classroom learning. Each course is comprised of four topic-based units. Each unit covers the following learning areas: listening, reading, speaking and grammar. Within each learning area there are a range of online tools designed to provide students with the pedagogical support needed to effectively and independently work in that learning area; for example, the audio version of written texts, translation, dictionary, visual aids, etc.
Each unit opens with an introductory screen that provides background and an introduction to the topic. This serves to activate the student’s previous knowledge of the topic and to increase motivation and expectations regarding the unit. Following the introductory screen the student chooses a learning area from the unit menu.
- Listening
The listening section is designed to enhance students’ comprehension of aural input through exposure to a variety of listening segments (video clips, television shows, radio programs, voicemail messages, etc.) - Reading
The reading section is designed to expose students to different text types (stories, ads, letters, postcards and articles) with emphasis on reading strategies: guessing words from context identifying main idea, keywords, etc. - Speaking
The Speaking section consists of real life dialogues set in everyday situations, with an emphasis on functional language for daily use. - Grammar
The Grammar section introduces the grammatical structures in context and provides practice in them. Animated, humorous examples illustrate the use of the grammatical structures and facilitate their acquisition. Explanations and examples are also provided.
The following exams were evaluated and correlate to New Horizons English Language Program:
- ALTE Association of Language Testers in Europe
- Council of Europe Common European Framework of Reference for languages
- UCLES University of Cambridge, Local Examinations Syndicate
- IELTS International English Language Testing System
- TOEFL Test of English as a Foreign Language Paper/Computer
- TOEIC Test of English for International Communication
- BULATS Business Language Testing Services
Business Skills
Also referred to as “soft skills,” business skills training covers multiple topic areas, including time management, leadership, communications, presentations, sales and customer service, management, interviewing, negotiating, finance, project management and more. Depending on current skill level and learning needs, New Horizons offers two core business skills product lines.
- Fundamental Series - This solution is perfect for those professionals who may not have the time to spend in extensive, multi-day courses. These one-day, seminar-based, entry-level courses are offered in two delivery methods, Classroom Learning and self-paced Online ANYTIME Learning
- Professional Development Series - This award-winning solution includes a set of interactive, high-level courses presented in a workshop format that typically range from two to three days in length.
Post-Class Resources
New Horizons recognizes the impact that having the appropriate tools and resources has on a student’s learning experience. Our Integrated Learning model incorporates comprehensive skills assessments; a choice of training delivery options, such as instructor-led and technology-based training, and client-site training; self-study tools, including Learning Guides, eCourseware, and Web-based tools for online learning; as well as training management services, including online class registration and more, for a learning experience that continues beyond the course.
Many of our Classroom Learning, Mentored Learning, and Online LIVE Learning courses have been enhanced to include access to a variety of Web-based resources. These resources are available to students for six months following the completion of a course. Our Online ANYTIME Learning offers threaded discussion boards to help students interact, form online study groups, and request and receive instructor support.
Web Sites
The New Horizons Web site http://www.newhorizons.com provides complete course schedules, news, and learning center locations, as well as course outlines, technical training and certification updates — all in an easy-to-navigate format.
An additional Web resource for individuals looking to begin a career in information technology (IT) is the New Horizons http://www.YourITFuture.com site. This innovative online resource center is dedicated to providing visitors with the tools needed to start, grow or advance their careers through information technology training.
Global Solutions
New Horizons is in the business of helping people attain knowledge in the form of personal training in IT, English, & Business Skills ѕ an industry that IDC, BC, & AMA (International Data Corporation, British Council, & American Management Association) project will exceed $100 billion worldwide in 2006. By providing the technical, application, language, and business skills training that develops a more skilled and productive workforce, New Horizons is helping businesses and individuals keep pace with the rapid and complex changes taking place in the world today.
Large national and international customers are looking for training partners that can meet their worldwide needs with online administration, management and measurement of training activities, and competitive prices. New Horizons has designed Enterprise Learning Solutions to meet these needs.
Enterprise Learning Solutions
New Horizons Enterprise Learning Solutions provides support and services for large multi-national, multi-location, enterprise organizations. In addition to offering integrated training choices on a global level, Enterprise Learning Solutions provides a single point of contact for centralized coordination of a customer’s training needs. Enterprise Learning Solutions also offers guaranteed uniform pricing, customized reporting, and consolidated billing for large corporate clients.
For added convenience, customers can take advantage of a Web registration and management system that allows for online registration and helps companies streamline and facilitate the implementation of their company-wide training initiatives. Pacific Bell, Cigna, BellSouth, the Food and Drug Administration (FDA), and the GSA are just a few of the companies using New Horizons Enterprise Learning Solutions.
Learning Guarantees
Classroom Learning
The New Horizons unconditional Learning Guarantee allows students to retake any desktop application, technical, language, and business skills training Classroom Learning course within six months — absolutely free.
Online LIVE Learning
If you are not satisfied with your Online LIVE Learning course for any reason, you have the option of retaking the Online LIVE Learning course, led by a different instructor, at no charge. Alternatively, you may choose to participate in a Classroom Learning course at the New Horizons center nearest you or receive a refund of the course purchase price.
Ownership
New Horizons Computer Learning Centers, Inc. is a wholly owned subsidiary of New Horizons Worldwide, Inc. (NASDAQ: NEWH).
Executive Management
Thomas Bresnan, President and Chief Executive Officer
Martin Bean, Chief Operating Officer
Bob McMillan, Chief Financial Officer and Senior Vice President
Jess Hartmann, Chief Information Officer, Vice President,
Mike Benvenuti, Senior Vice President, Company-Owned Locations
Steve Delcarson, Senior Vice President, Global Franchise Operations
Ann Barnes, Vice President, Enterprise Learning Solutions
Paula Moiera, Vice President, Human Resources and New Horizons University
John Golden, Vice President, eLearning
David Sundstrom, Vice President, Business Development
Greg Marsella, Vice President and General Counsel
Headquarters
1900 S. State College Blvd., Suite 200
Anaheim, CA 92806
Tel: 714/940-8000
Fax: 714/938-6002
http://www.newhorizons.com
http://www.nhfranchising.com
EMEA Headquarters
Eschertoren 8
2316ET Leiden
The Netherlands
Tel: (+31) 71 524 8610
Fax: (+31) 71 524 8620
http://www.newhorizons.com
http://www.nhfranchising.com
Contact Information:
Daniel Fischer, Director of International Development
New Horizons EMEA
Eschertoren 8
2316ET Leiden
The Netherlands
Email: daniel.fischer@newhorizons.com
Tel: (+31) 71 524 8610
Fax: (+31) 71 524 8620